Refund policy

Since the majority of the goods sold by MANILO are individually manufactured for the customer (e.g. personalized embroidery) and the production of these individually manufactured goods starts immediately after the order is placed, no right of withdrawal applies to these goods.

In case of purchase of goods "ex stock" (without individual production and without personalized embroidery), the customer is granted a right of withdrawal for 14 calendar days after receipt of the goods. This period is considered to be met if the customer returns the goods within 14 calendar days in their original packaging, complete with all accessories and together with the delivery bill to the business address (MANILO GmbH, Libellenrain 17, 6004 Lucerne) of MANILO. Returns to MANILO are at the expense and risk of the customer.

MANILO reserves the right to demand the full purchase price as compensation for wear and tear caused by wearing the goods or damage due to improper handling and to invoice the customer for this, as in these cases the goods are considered "unsaleable" and must be disposed of.

Again, the reference to those cases in which no right of withdrawal is granted: If the contract has as its object a movable item that is made according to the consumer's specifications or is clearly tailored to personal needs (e.g. personal embroidery, individual printing, etc.). And if the subject of the contract is a movable item that is not suitable for return for reasons of health protection or hygiene (e.g. if the product has already been worn).

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